Change is complex — design-led product & service innovation

Delivered a series of design program studio classes on Service Design.

Explored the funding lifecycles of small businesses in Australia to map their needs and develop product opportunities.

Modernised the digital experience of their commercial data products and services.

Developed multiple digital life insurance propositions.

Explored the needs of UK finance consumers to inform their digital banking app.

Developed multiple service proposition and improvement initiatives through deep design research with patients and NHS teams.

Discover the needs of Australian mortgage consumers and brokers to develop a future service journey.

Discovered needs and feedback of UK individual and business taxpayers to improve multiple HMRC services.

Discovered consumer insights to improve multiple digital health propositions.

Helped develop insurance propositions across multiple business areas.

Explored privacy and consent through design research with viewers.

Prototyped the Faber Writing Academy through deep research with aspiring writers.

Discovered buyer and seller journeys for Gumtree to develop end-to-end transaction features.

Explored history with BBC listeners to inform the interactive strategy for the Radio 4 series A History of the World in 1,000 Objects.

Helped Westpac shape their journey management practice and design their digital mortgage experience.

Helped develop an end-to-end service model for group insurance proposition.